Refund policy

RETURN & REFUND POLICY

At KairoCart, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

ELIGIBILITY FOR RETURNS

A return may be accepted if:

• The product is damaged or defective upon delivery.
• You received the wrong product.
• Your order is incomplete or missing an item.
• The product received is significantly different from the product description.

The product must be unused and in its original condition and packaging where applicable.

NON-RETURNABLE ITEMS

Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return.

RETURN REQUEST

Please contact us within 48 hours of receiving your order.

To request a return or replacement, contact us at:

Email: support@kairocart.store

Please include:

• Your order number
• Your name and contact number
• A description of the issue
• Clear photos or a video showing the problem

Our team will review your request and provide further instructions.

REFUNDS

If your return is approved, we will process the applicable refund after the returned product has been received and inspected.

Refund processing time may vary depending on the payment method and financial institution.

REPLACEMENTS

If you receive a damaged, defective, or incorrect product, we may offer a replacement where available.

RETURN SHIPPING

If the return is due to a damaged, defective, or incorrect product, KairoCart may cover the applicable return shipping cost. For other approved returns, return shipping arrangements may vary.

CANCELLATION

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

CONTACT US

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: storekairocart@gmail.com

KairoCart
Pakistan